Spa Policy & FAQ
At Yume, we strive to provide each guest a memorable relaxing spa experience. In order to maintain our highest level of customer service, we shall adhere to the following policies:
Yume encourages all guests to schedule an appointment for all kinds of services. Appointments can be made online at our website https://yumespa.com/ or calls during working hours. If we miss your calls, please leave us a voicemail or text message with your full name, time & services you want to book, we will return your calls at the earliest convenience. Please also inform us of any allergies, product reactions, or any other health concerns while booking an appointment. A confirmation message will be sent out by our automated system once your appointment is successfully booked.
We understand that life gets busy and sometimes cancellations are unavoidable. A reminder will be sent by our automated system 48 hours before the appointment. We kindly ask that you give us at least 24 hour’s notice if you need to cancel or reschedule. Cancellations within 24 hours are subject to a 100% cancellation fee. If you are 15 minutes late for your appointment, we may need to reschedule your appointment or shorten the time of the service.
Gift cards/certificates are available for purchase at our stores or our website. Gift cards will expire in 01 year. We require the unique code on the gift card/certificates in order to be redeemed. We are not responsible for any gift card/certificate that is lost or used without permission.
We always strive to provide the best service for our guests. Your satisfaction is our pride. If we fail to meet your expectations, we would love to hear from you. You can call or email us at firstname.lastname@example.org. While we do not refund any services, we will happily try to fix any issues until you are 100% satisfied.
COMPLIMENTARY ADD ON
Complimentary champagne, sushi, and charcuterie boards are available for all packages, groups & couples’ appointments. You must let us know at least 24 hours in advance of your appointment that you would like these added to your appointment. We do not keep stock of these, we order it day of to ensure freshness and to limit waste.
You can book an appointment via online or over the phone. If you message us on Instagram, Facebook, or email us please leave your first and last name, phone number, and a message of what you wanted to book/ questions that you have so we can give you a call.